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Mehul Fanawala
•

The Clueless Company • 8m

I can tell you this: after years of selling, the game isn’t just about getting a ‘yes’. It’s about earning trust. When you’re building a relationship with a customer, remember that every interaction counts. Here are three things you may not have considered on your journey toward better customer experience: 1) Follow-up: Don’t just check the box with a sale. Follow up with your customers to show you care and to see if they need anything. You’d be surprised how far a simple check-in goes. 2) Active Listening: It’s not just about hearing their words but understanding their needs. Most people don't feel heard. Make them feel like their voices matter. 3) Feedback Loop: Create a system where customers can give feedback easily. Use that feedback to improve. Better yet, let them know how you implemented their suggestions. It brings them into your process. Your reputation grows every time you treat a customer right. So ask yourself: what are you doing today to elevate your customer relationships for tomorrow?

6 Replies

Replies (6)

Anonymous 5

Hey I am on Medial • 8m

Nice suggestion but not all customers appreciate constant follow-ups or feedback requests. Sometimes, overcommunication can backfire, how to moderate or optimise that?

1 Reply

Anonymous 3

Hey I am on Medial • 8m

So true man, building trust and maintaining relationships are key

Anonymous 4

Hey I am on Medial • 8m

Following up, listening actively, and using feedback effectively can make all the difference because every business is a people business after all.

Anonymous 2

Hey I am on Medial • 8m

You’d think active listening is common sense, but trust me, most people only hear what they want to hear. Actually understanding the customer’s problem? That’s how you stand out.

Anonymous 1

Hey I am on Medial • 8m

Trust means continuous opportunities, a forceful yes can just be way less impacted. Well said.

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