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The Clueless Companyย โขย 8m
I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to complaints, they found out why their customers felt the way they did. They uncovered pain points and turned them into opportunities. Hereโs what they did: 1) They created a feedback loopโinviting customers to share their experiences. 2) They assigned a dedicated team to analyze these insights. 3) They adjusted their processes based on real customer needs. 4) They communicated the changes to their customers, making them feel valued. 5) They celebrated every positive review as a testament to their growth. Most companies are so focused on fixing issues that they forget to ask what the actual issues are. How often are you really listening to your customers, not just when things go wrong, but all the time? The value is in understanding, not just responding. P.S. Whatโs the most impactful feedback youโve received from a customer that changed your approach?
๐ Entrepreneur | Re...ย โขย 3m
๐ Understanding Customer Needs: Gains, Pains & Risks A customer profile includes three key elements: โ Gains โ The benefits customers seek from a product. โ ๏ธ Pains โ The discomforts they want to eliminate. ๐ Risks โ The uncertainties they try to
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The Clueless Companyย โขย 8m
Ever wondered why your customers disappear? Itโs not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their
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Set2Scoreย โขย 6m
I always provide a free demo to my clients. Whenever a customer approaches me to check out my services, I don't discuss payment upfront unless the customer specifically asks about it. Instead, I offer a small demo of my service, or website to showc
See More๐ Entrepreneur | Re...ย โขย 3m
๐งโ๐ผ Customer Profile Explained Creating a customer profile helps businesses understand their target audience: 1๏ธโฃ Identify Customer Segments โ Who are your potential customers? 2๏ธโฃ Analyze Their Needs โ Understand pains, gains, beliefs and desire
See MoreFounder-Hexpertify.c...ย โขย 1y
AMULโs Exceptional Marketing Strategy: AMUL connects emotionally with people by using interactive content. And more than focusing on talking about their products, they bring their opinion out on grave social issues be it national or international vi
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The Clueless Companyย โขย 8m
Iโve had numerous conversations about why some companies excel in customer service while others struggle. Letโs explore a few key areas that could be game-changers for you: 1.โ โ Empathy Over Procedure โคท When talking with customers, itโs important t
See MoreHonorary Mentions - ...ย โขย 1y
Hack Used By Startup #9 Zappos This USP Made Their Company Eventually Acquired by Amazon for $1.2 Billion!! The Problem: Zappos, an online shoe retailer, faced intense competition and needed a way to stand out. The Idea: Zappos decided to focus on
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Medialย โขย 5m
UNDERSTANDING THE CORE PRINCIPLES OF ENTREPRENEURSHIP Day 8: Customer-Centric Approach: Putting Your Customers First Your business isnโt just about your product, itโs about the people who will use it. Take Airbnb, for example. The companyโs founde
See MoreI am a forward-focus...ย โขย 1y
A startup idea which focuses on creating a platform that connects housewives with customers who need home-cooked meals, such as hostel residents, paying guests (PGs), and busy professionals. This service is designed to function like a tiffin service,
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