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Medial • 6m
UNDERSTANDING THE CORE PRINCIPLES OF ENTREPRENEURSHIP Day 8: Customer-Centric Approach: Putting Your Customers First Your business isn’t just about your product, it’s about the people who will use it. Take Airbnb, for example. The company’s founders initially struggled, but when they shifted their focus to creating a seamless experience for both hosts and guests, the business took off. They didn’t just build a platform, they built a community, they focused listening to their customer's needs and constantly improving based on feedback. In the world of startups, your customers are your greatest asset. Their feedback can help you improve, innovate, and grow. So, make it a priority to understand their pain points, desires, and preferences. Create a product or service that truly adds value to their lives. Remember, when you put your customers at the center of everything you do, you’re not just creating a business, you’re building a relationship that lasts for long.
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The Clueless Company • 9m
I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to
See MoreHey I am on Medial • 2m
I'm building a platform called the Launchpad for the next generation of builders. Forget fragmented journeys and lonely struggles; we're creating the definitive ecosystem where founders don't just list their products – they launch, test, market, and
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The Clueless Company • 9m
I can tell you this: after years of selling, the game isn’t just about getting a ‘yes’. It’s about earning trust. When you’re building a relationship with a customer, remember that every interaction counts. Here are three things you may not have c
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The Clueless Company • 9m
Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their
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The Clueless Company • 9m
I’ve seen it too many times: a company believes its service is top-notch. Then comes the audit, and the truth is revealed. Gaps in service quality often come from blind spots we don’t recognize. 1. Teams get comfortable and stop seeking feedback.
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