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The Clueless Company • 8m
Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their reps were offering the same responses to every inquiry. — How could they expect to serve customers effectively when they were not even listening? Here’s a quick fix: 1) Train your team to listen actively. 2) Encourage personalized interactions—no script. 3) Create a feedback loop with your customers to understand their needs better. 4) Monitor interactions and celebrate the small wins—improved responses, satisfied customers. Viola. You elevate the customer experience. P.S. What's one step you're taking today to make your customers feel valued?
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The Clueless Company • 1y
Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%
See MoreYour Customers, Our ... • 4m
The Future of Customer Support: Human vs AI? As customers, we've all had our share of interactions with customer support agents. But have you ever wondered whether you'd prefer to speak with a real person or an AI-powered chatbot? Cast your vote!
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Techsaga Corporations • 9m
AI Tools for Enhancing Customer Support 🚀 . AI tools are revolutionizing customer support by providing faster, more efficient, and personalized service. Here are some top AI tools that can help enhance your customer support experience: 1. Zendesk
See More🚀 Entrepreneur | Re... • 3m
🧑💼 Customer Profile Explained Creating a customer profile helps businesses understand their target audience: 1️⃣ Identify Customer Segments – Who are your potential customers? 2️⃣ Analyze Their Needs – Understand pains, gains, beliefs and desire
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The Clueless Company • 8m
I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to
See More🚀 Entrepreneur | Re... • 3m
🛒 Understanding Customer Needs: Gains, Pains & Risks A customer profile includes three key elements: ✅ Gains – The benefits customers seek from a product. ⚠️ Pains – The discomforts they want to eliminate. 🔍 Risks – The uncertainties they try to
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