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How many of you know about (Churn Rate) Churn rate, or customer attrition, measures the percentage of customers who stop using your product or service over a period. It's crucial for businesses, especially those with subscription models, as it direc

Churn Rate Explained Suppose you open a gym called "The Rajat Dalal GYM " in January. First month, 100 log aaye, sab full josh me "New Year, New Me!" But February hits. 40 people disappear. Some realized Netflix & Chill > workout, some got busy, an

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💡 Ever heard of “Churn Rate” in startups? It’s the silent killer. I’ve seen so many early-stage teams obsess over growth… 🚀 more users 🚀 more downloads 🚀 more signups But here’s the truth: If your users keep leaving, none of that matters. 🔁 C

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

Did you know? 70% of SaaS sales come from EXISTING customers, not new ones. So while you're chasing new leads, don't forget: 1.⁠ ⁠Deliver VALUE consistently: Happy customers become loyal customers. 2.⁠ ⁠Leverage feedback: Improve your product bas

Pick your favourite: Which new ChatGPT feature are you most excited about?

I am thinking of combining exercise app and social media and making a new social media app for fitness freaks and also integrating AI in such an app which suggests you new exercises. And also when you exercise it will count your reps. Is this a good

What would be your approximate Customer Lifetime Value (CLV)? You run a mobile app that offers premium subscriptions for ₹500 per month. Last year, you acquired 1,200 new customers, and your marketing spend for customer acquisition was ₹1.2 lakh.

Zepto launched a new billboard campaign that perfectly shows their service is available to everyone, catering to a wide range of customers with the most relatable billboard copy.