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PRATHAM

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Medial • 2m

Churn Rate Explained Suppose you open a gym called "The Rajat Dalal GYM " in January. First month, 100 log aaye, sab full josh me "New Year, New Me!" But February hits. 40 people disappear. Some realized Netflix & Chill > workout, some got busy, and a few just came to click selfies in the mirror and left. Now you’re left with 60 loyal warriors. That 40% bhaag gaya gang? That’s your Churn Rate the percentage of customers who ghost your business over time. A high churn rate is like a toxic relationship you keep finding new people, but no one stays. That's why companies like Netflix and Zomato constantly throw discounts, free trials, and emotional blackmail notifications ("Come back, we miss you!") because retention > acquisition. Zomato Notifications are best examples of how to reduce Churn Rate. Keep your customers happy and satisfied to retain them. Remember: The Customer Is The King 👑

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