Churn Rate Explained
Suppose you open a gym called "The Rajat Dalal GYM " in January. First month, 100 log aaye, sab full josh me "New Year, New Me!"
But February hits. 40 people disappear. Some realized Netflix & Chill > workout, some got busy, an
"Customer Retention" isn't just a strategy.
It's an attitude.
If you don't value your customers because they matter...
If you don't respond to their queries because you care...
If you don't genuinely want to see them satisfied...
Your business mode
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Vikas Acharya
Building WelBe| Entr...ย โขย 1m
๐ฑ ๐ฆ๐๐ฒ๐ฝ๐ ๐๐ผ ๐ฆ๐ฝ๐ฒ๐ป๐ฑ ๐๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐ฆ๐ฒ๐น๐น ๐ ๐ผ๐ฟ๐ฒ !
1๏ธโฃBuild a lean operating model โ Automate tasks, negotiate expenses, and use flexible workspaces.
2๏ธโฃPrioritize high-converting sales strategies โ Focus on targeted marketing and l
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LavaKumar Kondipati
Hey I am on Medialย โขย 6m
Most of the products are in India focused on first sales very less focused on service of the product. Even if they have service which is not adequate to the customer experience because of focus on first time buyers rather than existing customer. What
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1 replies
Vaibhav Babruwan Shingde
Studentย โขย 1y
Ycombinator Day 4: ๐ Mastering Product Building, User Talks & Growth Strategies!
Key Insights ๐คฉ๐ค๐:
โข Don't build secretly, get users from the start
โข Learn the problem deeply, identify customer segments
โข Define minimum viable product (MVP)
โข
Bit of Comeback Post ๐ฅ
Ist time founders focus on Product.
2nd time founders focus on Distribution.
3rd time founders should focus on Retention.
This is a learning from my last startup. If your business by nature can not have repeat users, it wil
1. STRATEGIC RELATIONSHIP MANAGEMENT
2. CUSTOMER RELATIONSHIP MANAGEMENT
3. INVESTORS RELATIONSHIP MANAGEMENT
Which of them should you focus more on as a startup founder and why?
4 replies6 likes
Mehul Fanawala
ย โขย
The Clueless Companyย โขย 10m
Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them.
Surprising, right? ๐
โ Your most valuable sales reps are your current satisfied customers.
โ Retention boosts profitability by 25-95%