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Mehul Fanawala

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The Clueless Company • 10m

"Customer Retention" isn't just a strategy. It's an attitude. If you don't value your customers because they matter... If you don't respond to their queries because you care... If you don't genuinely want to see them satisfied... Your business model needs a compassionate reboot. (yes, I know this is a direct suggestion) But I see too many companies focusing solely on acquisition and neglecting retention. And then... Publishing about "valuing customers" the very next day. As someone who dedicates countless hours to understanding and improving customer retention, this disheartens me. Let's be more conscious about retaining, friends. P.S. Do you believe in the power of customer retention?

0 replies5 likes

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