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Arin Agrawal
He who remains • 1y
How many of you know about (Churn Rate) Churn rate, or customer attrition, measures the percentage of customers who stop using your product or service over a period. It's crucial for businesses, especially those with subscription models, as it directly impacts revenue and growth. WHY IT MATTER : 1.Revenue Impact: Retaining customers is often cheaper than acquiring new ones. 2.Business Health: High churn may indicate issues with your product or service 3.Customer Insight: Understanding why customers leave helps improve offerings.
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