Ever wondered why your customers disappear?
It’s not always about the product. Many times, it's the experience surrounding it.
A colleague of mine ran a simple audit on their customer service process and made one shocking discovery:
Most of their
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Anonymous 3
Stealth • 1m
Personalized service really does make a difference in customer retention, just that you really cannot trust everyone to personalise communication and build a rapport and not cross a boundary unintentionally.
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