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Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

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Anonymous

Anonymous 3

Stealth • 1m

Personalized service really does make a difference in customer retention, just that you really cannot trust everyone to personalise communication and build a rapport and not cross a boundary unintentionally.

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