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Interestingly!! Good companies make products that customers want. Great companies make products that customers don’t yet know they want.

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

Day 26/30 indie dev learning People don’t remember features. They remember how your app made them feel How does yours make people feel? #AppStore #playstore

Understanding Value Creation and Customer Needs 1. What is Value Creation? Definition: In business, value creation means providing products or services that solve a problem, fulfill a need, or deliver a benefit to your customers. Key Question: How

I’ve had numerous conversations about why some companies excel in customer service while others struggle. Let’s explore a few key areas that could be game-changers for you: 1.⁠ ⁠Empathy Over Procedure ⤷ When talking with customers, it’s important t

Didn’t realize Netflix had so few employees compared to the other big tech companies.

Building a platform that help founders find the perfect investors for their startup. Filter through funding needs No more random cold endless spreadsheet just a clear path to investor who fund companies like yours Lookin

Customer Service Moat: Exceptional support that builds loyalty. Companies like Zappos, Amazon and Apple retain customers by providing outstanding service experiences

Your first 10 customers teach you more than the next 100 sometimes. Listen intently to early adopters.