Back
Mehul Fanawala
•
The Clueless Company • 8m
I’ve had numerous conversations about why some companies excel in customer service while others struggle. Let’s explore a few key areas that could be game-changers for you: 1. Empathy Over Procedure ⤷ When talking with customers, it’s important to prioritize understanding over simply following a process. 2. Ownership of Issues ⤷ Encourage your team to take full responsibility for resolving problems. That means owning their mistakes and finding solutions. 3. Proactive Communication ⤷ Don’t wait for customers to reach out. Regular updates about their inquiries make them feel valued and informed. 4. Feedback Loops ⤷ Implement a system to collect feedback. Show your customers you value their opinions by acting on their suggestions. 5. Training with Real Scenarios ⤷ Simulation training with real-world situations prepares your in-house team to handle unexpected challenges with grace. Remember, customer service isn’t a department; it’s a commitment to your customers. If they feel supported, they’re likely to return and spread the word. So, what’s one area you’re currently focused on improving in your customer service strategy? Let’s discuss!
Replies (3)
More like this
Recommendations from Medial
Mehul Fanawala
•
The Clueless Company • 8m
Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their
See More
Mehul Fanawala
•
The Clueless Company • 9m
I’ve seen it too many times: a company believes its service is top-notch. Then comes the audit, and the truth is revealed. Gaps in service quality often come from blind spots we don’t recognize. 1. Teams get comfortable and stop seeking feedback.
See MoreMehul Fanawala
•
The Clueless Company • 8m
I can tell you this: after years of selling, the game isn’t just about getting a ‘yes’. It’s about earning trust. When you’re building a relationship with a customer, remember that every interaction counts. Here are three things you may not have c
See More
Harshit Singh Sikarwar
I am a forward-focus... • 1y
A startup idea which focuses on creating a platform that connects housewives with customers who need home-cooked meals, such as hostel residents, paying guests (PGs), and busy professionals. This service is designed to function like a tiffin service,
See More
Mehul Fanawala
•
The Clueless Company • 8m
I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to
See More
Sandip Kaur
Hey I am on Medial • 10m
Ego Marketing: How to Use Pride to Power Your Brand Everyone likes to feel important, and that’s where ego marketing comes in. It’s about tapping into the human desire for recognition, validation, status and belonging. Here’s how it works: 1. Highlig
See More
Download the medial app to read full posts, comements and news.