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Mehul Fanawala

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The Clueless Company • 9m

I’ve seen it too many times: a company believes its service is top-notch. Then comes the audit, and the truth is revealed. Gaps in service quality often come from blind spots we don’t recognize. 1. Teams get comfortable and stop seeking feedback. 2. They assume customers feel the same way they do about their service. 3. Training gets overlooked, and new hires don't get the guidance they need. The result? Disappointed customers and lost revenue. Don’t let complacency erase your competitive edge. What’s the last piece of feedback that changed your perspective?

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