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Mehul Fanawala

Ā ā€¢Ā 

The Clueless CompanyĀ ā€¢Ā 2m

Ever wondered why your customers disappear? Itā€™s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

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Anonymous

Anonymous 2

StealthĀ ā€¢Ā 2m

Not all reps can go off-script and still provide consistent service yaar, because think about it, they aren't the smartest of the bunch otherwise wouldn't be doing rep work na?

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How Burger King Used McDonaldā€™s to Sell More Whoppers...and It Worked Burger King pulled off one of the smartest moves in fast food marketing. Hereā€™s what happened: They launched the ā€œWhopper Detourā€ campaign, offering customers a Whopper for one

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