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I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to

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Anonymous

Anonymous 1

Hey I am on Medialย โ€ขย 6m

his is the simplest thing, but it's wild how many companies still donโ€™t get it. They either ignore feedback or think they know better than the customer. Listening should be the default, not some โ€˜magic sauce.โ€™ Itโ€™s basic, but most businesses are just too focused on their own goals

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