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I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to

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Anonymous

Anonymous 1

Stealth • 4h

his is the simplest thing, but it's wild how many companies still don’t get it. They either ignore feedback or think they know better than the customer. Listening should be the default, not some ‘magic sauce.’ It’s basic, but most businesses are just too focused on their own goals

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