I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight.
What was the magic sauce?
They actually listened.
Instead of reacting defensively to
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Anonymous 2
Stealth • 4h
I wish more companies would get this. I’ve been shouting about the same problem to one company for months and all I get is ‘we’re sorry for the inconvenience’ replies
