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I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to

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Anonymous 2

Stealth • 2m

I wish more companies would get this. I’ve been shouting about the same problem to one company for months and all I get is ‘we’re sorry for the inconvenience’ replies

0 replies1 like

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Wish me luck, guys, tomorrow is the most important day of my life, I am about to get seed funding.

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