🚀 Medial Secures Investment on Shark Tank India - Fueling the Future of Professional Social Networking. 🔥

News

Messages

Try our Valuation Calculator →

Back

Ishant Gupta

Cyber Secuirty Stude... • 1y

Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, keeping customers happy is still rule number one. But what about those times a customer is, well, just wrong? Maybe they're yelling about a policy they didn't read or demanding something impossible. Shouldn't businesses be able to protect themselves too? Here's the thing: It's not about who's "right" anymore. It's about finding solutions. Training customer service reps to handle tough situations calmly and giving them the power to make things right can turn a negative experience into a positive one. Plus, being upfront and honest with customers about policies and limitations builds trust, which goes a long way. So what do you guys think, Lemme know in the comment

7 Replies

Replies (7)

Harini G A
•

Cappricio Securities • 1y

Your title and your statements are contradictory. Nevertheless, I believe you are trying to convey that relevant training to handle customers is necessary, which I do agree. However, I think there should be a safe line to be drawn between the executives and customers. The executives are humans too and they don't deserve to be spoken to, in unparliamentry language. Hence, there should be policies that safeguards the personal dignity of these individuals. But yes, the companies have to do their part with the trainings on how to handle different expressions of resentment, rage, etc.

1 Reply

Ananya Agarwal

Learning • 1y

this concept is not relevant "customer is always right" .

Anonymous 4

Hey I am on Medial • 1y

It’s really really situational, i can guarantee that working at customer service industry since the last 3 years. Customers are always and mostly very demanding, worst part, 75% of the times they (us) dont know what they want.

Anonymous 3

Hey I am on Medial • 1y

Now that AI assistants becoming more prominent for customer service, it'll be really interesting to see how that dynamic develops between human expectations and machine policies.

Anonymous 2
•

Tata Consultancy Services • 1y

I think it comes down to reasonable expectations on both sides. Customers can't just yell outrageous demands, but companies also need to build in flexibility to make things right when genuine mistakes happen.

Anonymous 1

Hey I am on Medial • 1y

The "customer is always right" mentality feels incredibly outdated in 2024. Companies need to have reasonable policies and stick to them, while still providing excellent customer service.

Recommendations from Medial

PRATHAM
•

Medial • 10m

Is the customer always right ⁉️ " Customers are rarely Right " - Mark Cuban This is because it's not the customer who comes up with idea or innovation it's entrepreneur who comes up with them. If thought customers are right then there should not

8 Replies

Mehul Fanawala
•

The Clueless Company • 1y

Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%

1 Reply

mahafrin sidhwa

As good as it gets • 4m

how is the AI affecting your survival is it affecting you in any way let's talk about this new ticking bomb which is blasting away

Mehul Fanawala
•

The Clueless Company • 8m

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

3 Replies

alister Rozario

EC engineer • 1y

Gemini is giving wrong information. This was a question from my Btech QP, gemini was stating that the question is wrong. And chat gpt give the right answer. My sir confirmed gemini is wrong

6 Replies

Mehul Fanawala
•

The Clueless Company • 1y

Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1.⁠ ⁠Own the proble

4 Replies

Kalash

21. Curious, optimis... • 2m

Don't think about what might go wrong, think about what could be right.

Vishnu dubey

CEO of @EliteSS | In... • 4m

Customer experience is new marketing. Happy customers bring more customers automatically.

10 Replies

Vagle

Hakuna matata • 7m

“the customer is always right” not during my shift

Chamarti Sreekar

Passionate about Pos... • 4m

Why Startups (Products) Fail The harsh truth is most startups fail—not just due to bad ideas but because they run out of resources before finding a plan that works. This post will teach you a systematic approach to testing product ideas and improvin