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Ishant Gupta

Stealth • 6m

Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, keeping customers happy is still rule number one. But what about those times a customer is, well, just wrong? Maybe they're yelling about a policy they didn't read or demanding something impossible. Shouldn't businesses be able to protect themselves too? Here's the thing: It's not about who's "right" anymore. It's about finding solutions. Training customer service reps to handle tough situations calmly and giving them the power to make things right can turn a negative experience into a positive one. Plus, being upfront and honest with customers about policies and limitations builds trust, which goes a long way. So what do you guys think, Lemme know in the comment

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Anonymous

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With all the customer complaints and shitty service, I doubt this will happen. Weird part is the founders silence on the shitty customer service.

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