Cyber Secuirty Stude... • 1y
Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, keeping customers happy is still rule number one. But what about those times a customer is, well, just wrong? Maybe they're yelling about a policy they didn't read or demanding something impossible. Shouldn't businesses be able to protect themselves too? Here's the thing: It's not about who's "right" anymore. It's about finding solutions. Training customer service reps to handle tough situations calmly and giving them the power to make things right can turn a negative experience into a positive one. Plus, being upfront and honest with customers about policies and limitations builds trust, which goes a long way. So what do you guys think, Lemme know in the comment
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The Clueless Company • 1y
Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%
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The Clueless Company • 8m
Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their
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The Clueless Company • 1y
Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1. Own the proble
See MorePassionate about Pos... • 4m
Why Startups (Products) Fail The harsh truth is most startups fail—not just due to bad ideas but because they run out of resources before finding a plan that works. This post will teach you a systematic approach to testing product ideas and improvin
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