Customer Service in 2024: Is the Customer Always Right?
Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple?
Don't get me wrong, ke
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Anonymous 2
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Tata Consultancy Services • 1y
I think it comes down to reasonable expectations on both sides. Customers can't just yell outrageous demands, but companies also need to build in flexibility to make things right when genuine mistakes happen.
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