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Startup & Poor customer service ! 5 Points to address - Interact & check customer expectation - Train your team - Plan for service delivery - Address customer concerns promptly - Set a grievance address mechanisms - Monitor

I’ve had numerous conversations about why some companies excel in customer service while others struggle. Let’s explore a few key areas that could be game-changers for you: 1.⁠ ⁠Empathy Over Procedure ⤷ When talking with customers, it’s important t

Sales Manager: "Our SaaS product has one-click integration, seamless onboarding, and a 30% increase in productivity!" Customer: "Great! Do you have a Top Voice 2024 badge?" Sales Manager: "Umm... no, but we do have 24/7 support and 99.9% uptime."

"The goal of a company is to have customer service that is not just the best but legendary." ~ Sam Walton

Have you ever wondered if animals feel empathy like we do? I want to explore “The Evolution of Conscious Empathy in Non-Human Species.” This topic could change how we understand our connection with the animal kingdom. While we know a lot about empath

Social proof is a powerful tool for building customer trust in your product or service. 👥 Imagine a potential customer visiting your website for a new SaaS product or service. They’re interested but not entirely convinced it’s the right choice. 💡

Most of the products are in India focused on first sales very less focused on service of the product. Even if they have service which is not adequate to the customer experience because of focus on first time buyers rather than existing customer. What

LooKing for a job in pune worked 7 years in gaming reseller website as technical customer service later i was managing whole website from stocks to customer Please help me as i am not looking for a handout just place to work

This is what said the current CEO of Lamborghini Stephan Winkelmann on recent India visit. If you are building any product, make sure that it exceeds their expectations and leaves a positive impact so they can suggest to others. And in this proce

Zoomcar's Big Service Upgrade: Zoomcar has doubled its customer support team, adding a dedicated “Host Success Team” and implementing a 24/7 AI assistant to enhance support for both hosts and users. This move has already reduced service escalations