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Mehul Fanawala

 • 

The Clueless Company • 1y

Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1.⁠ ⁠Own the problem. 2.⁠ ⁠Show empathy. 3.⁠ ⁠Deliver over-the-top solutions. Customer service is not a role, it’s a philosophy. Remember, every interaction is your opportunity to win a customer for life. What's one unforgettable customer service experience you've had recently?

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