Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
---
We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble
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Havish Gupta
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💯💯. There are so may brands which just exist due to good customer care.
Emt being one
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