Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble
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Ronak Patel
Stealth • 3m
Absolutely agree sir, customer experience is what defines our brand
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In the early stage what defines your success is the estimated time taken for you to arrange resources ( capital, talent and anything that's needed)
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