Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. Itâs not. It's an attitude.
1.â â Own the proble
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Ronak Patel
Here you go! âąÂ 8m
Absolutely agree sir, customer experience is what defines our brand
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poorna sagar
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I see an opportunity in building a speciality coffee brand in India with focus on customer experience beyond the taste. What do you think?
Branding is the key!!
Many founders just call themselves as a brand or term their product/service as a brand. But it is not what you say, it is what your 'CUSTOMER' says about you.
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Ketan Sojitra SMEDOST
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A real brand is an experience, a journeyâhereâs what truly defines it:
đ Emotional Connection: Your brand is the feelings you evoke, the bonds you create. It's about resonating deeply with your audience.
đMemorable Experiences: Itâs not just abou
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