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Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, ke

In a World Where 90% of Startups Fail, Why Become an Entrepreneur? • The fact that 90% of startups fail should not discourage entrepreneurs. • The failure rate does not imply that the chance of success is only 10%. • Understanding customer needs,

Burger King has employed several strategies to beat its competitors in the past year. The company focused on sprucing up its restaurants and winning back customers, resulting in higher-than-expected US sales in the first quarter. This success suggest

🚀 Jeff Bezos' Top 7 Business Lessons for Entrepreneurs 1. Think Long-Term: Use a "regret minimization framework." Visualize your decisions from the perspective of your future self. Will you regret not taking that leap? This approach encourages bold

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Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1.⁠ ⁠Own the proble

I can tell you this: after years of selling, the game isn’t just about getting a ‘yes’. It’s about earning trust. When you’re building a relationship with a customer, remember that every interaction counts. Here are three things you may not have c

MVP (Minimum Viable Product): You should be aware of this term if you are an entrepreneur. Initially, an entrepreneur should focus on developing an MVP (Minimum Viable Product) instead of directly scaling up the company or launching different produ

Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their