Back

Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, ke

See More

Harini G A

 • 

Cappricio Securities • 10m

Your title and your statements are contradictory. Nevertheless, I believe you are trying to convey that relevant training to handle customers is necessary, which I do agree. However, I think there should be a safe line to be drawn between the executives and customers. The executives are humans too and they don't deserve to be spoken to, in unparliamentry language. Hence, there should be policies that safeguards the personal dignity of these individuals. But yes, the companies have to do their part with the trainings on how to handle different expressions of resentment, rage, etc.

1 replies
Replies (1)

More like this

Recommendations from Medial

Image Description

ROHIL GUPTA

Either you eat the b... • 1m

I want to sell products directly to customers in Delhi, cutting out middlemen like wholesalers and retailers. I will partner with local tradesmen to deliver and install the products, and use external logistics services to handle delivery. Moreover I

See More
2 replies4 likes
Image Description
Image Description

Nikhil Mane

 • 

Zinier • 11m

How to avoid Salary (Package) question from relatives? What should be the best answer? Even if you answer it's decent - how to handle the follow up question?

8 replies3 likes
Image Description
Image Description

Mehul Fanawala

 • 

The Clueless Company • 9m

The client decided to handle the SEO on their own. 🥲

13 replies13 likes
1
Image Description
Image Description

Atharva Pache

Want to create brand... • 10m

Hey I need a someone who can handle all the opps in the company. Your work will be to get work done from other people.

3 replies5 likes
Image Description
Image Description

viswateja Poreddy

Business Analyst • 1y

What do people really really want? At the end of the day, they want to be happy, and businesses that help their customers be happy are well positioned to succeed.

4 replies10 likes

SHAHBAZ AHMAD KHAN

Hey I am on Medial • 3m

Hey everyone! I am an entrepreneur and i am launching a D2C vegan dress shoe brand for mens. There is a huge gap in providing elegance along with luxury feel products. My product will be high quality with elegant styles that will cater to the mid p

See More
0 replies1 like
Anonymous

Being politically aligned is not cool as an entrepreneur. However, it is contradictory to see that politics can ruin the ecosystems of entrepreneurial spirits. If not ruin, it can surely slow them down. For examples of this, look at what happened t

See More
0 replies3 likes
Image Description
Image Description

Gaurav Bisht

Hey I am on Medial • 8m

[This post has been deleted by the creator]

30 replies41 likes
21
Image Description
Image Description

ADARSH PATNAIK

|| ICFAI Business Sc... • 1d

Hello people, I'm thinking to launch a financial product where the Pan shops, super markets, Kirana shops, cloth retailers... etc can give credit for the products they sold to the known and to the trust customers without any hesitation. Through Imp

See More
4 replies11 likes
Image Description
Image Description

Comet

#uiux designer #free... • 9m

Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t

See More
10 replies8 likes

Download the medial app to read full posts, comements and news.