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Harini G A

 • 

Cappricio Securities • 1y

Your title and your statements are contradictory. Nevertheless, I believe you are trying to convey that relevant training to handle customers is necessary, which I do agree. However, I think there should be a safe line to be drawn between the executives and customers. The executives are humans too and they don't deserve to be spoken to, in unparliamentry language. Hence, there should be policies that safeguards the personal dignity of these individuals. But yes, the companies have to do their part with the trainings on how to handle different expressions of resentment, rage, etc.

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