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Ishant Gupta

Cyber Secuirty Stude... • 1y

Customer Service in 2024: Is the Customer Always Right? Everyone's heard the saying "the customer is always right." But in 2024, with competition fierce and online reviews blasting bad experiences everywhere, is it that simple? Don't get me wrong, ke

Harini G A
•

Cappricio Securities • 1y

Your title and your statements are contradictory. Nevertheless, I believe you are trying to convey that relevant training to handle customers is necessary, which I do agree. However, I think there should be a safe line to be drawn between the executives and customers. The executives are humans too and they don't deserve to be spoken to, in unparliamentry language. Hence, there should be policies that safeguards the personal dignity of these individuals. But yes, the companies have to do their part with the trainings on how to handle different expressions of resentment, rage, etc.

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Ishant Gupta

Cyber Secuirty Stude... • 1y

Yaa... In my opinion, It's duty of customer executive as well as customer to understand that other side is also an human, he/she cannot rule if they are customer and had a product, neither should make the executive act as a slave...

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