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Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

What all got affected by Microsoft outage today? 1) Major airlines cancelled/delayed flights. (Spicejet, indigo, Akasa etc). 2) London Stock Exchange faced severe glitches. 3) Australia was worst affected. Most airports faced severe delays and

This series made Cartoon Network a world-famous channel! In 1995, Cartoon Network launched "What a Cartoon!", an incredible initiative! The Goal? This initiative allowed new and lesser-known cartoon creators to directly showcase their animated cart

“How Jio made it’s competitors go out of Business” Disruption Diaries #2 Reliance Jio was launched on Sep 2016.Initially Jio provided free data services for several months to attract many customers. Before Jio data was expensive,and Voice call and

From Lead to Deal in 7 Days: A B2B Success Story In the fast-paced world of B2B sales, closing a significant deal in just 7 days is no small feat. We recently achieved this milestone, securing a 15 lakh order. What Made the Difference? * Active Li

A Bengaluru-based chef spoke to The Nod magazine about her time at a luxury hotel that punished tardiness by making employees stand with their arms raised. Employees are now sharing stories of that glorify excessive overtime and foster cultures that

Uber’s been struggling financially, and they’re not even trying to hide it anymore. Their latest move—ditching the commission model for a fixed fee and example of that Uber’s financials haven’t exactly been good at all . In Q4 2023, they reported $

From Bitter Start to Salty Success: How Tata Salt Became India's No.1 In the 1980s, Tata Salt’s launch wasn’t smooth. Indians were used to buying loose salt at local shops, and many found the idea of packaged salt unnecessary and expensive. Initial

How did OLA get their first few drivers? How did it Begin? You have to imagine it like this, a 24 y/o, just passed out of IIT Bombay, worked for Microsoft for two years, in a cubical, then? he started thinking about a cab aggregator service.