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I’ve seen it too many times: a company believes its service is top-notch. Then comes the audit, and the truth is revealed. Gaps in service quality often come from blind spots we don’t recognize. 1. Teams get comfortable and stop seeking feedback.

Should ecommerce platforms like Amazon, Flipkart provide options for changing delivery address and contact details for prime customers or non prime customers for an additional fee perhaps !!?? I have to suffer due to selecting wrong address or provi

Ego Marketing: How to Use Pride to Power Your Brand Everyone likes to feel important, and that’s where ego marketing comes in. It’s about tapping into the human desire for recognition, validation, status and belonging. Here’s how it works: 1. Highlig

Quick Commerce Store Plan This plan outlines a subscription-based quick commerce service that delivers products from local kirana stores within 15 minutes, leveraging ShipRocket's delivery algorithm. The service targets urban residents, busy profess

A recent survey conducted by LocalCircles found that 75% of India’s UPI users may discontinue using the platform if transaction fees are introduced. This highlights the immense sensitivity of consumers towards any potential charges on a service that

How many of you know about (Churn Rate) Churn rate, or customer attrition, measures the percentage of customers who stop using your product or service over a period. It's crucial for businesses, especially those with subscription models, as it direc

"Hello everyone! What do you think about the current state of the mess tiffin industry ? about common problems or challenges that customers or business owners face in this field? Whether it's about food quality, delivery issues, customer service, o

I’ve had numerous conversations about why some companies excel in customer service while others struggle. Let’s explore a few key areas that could be game-changers for you: 1.⁠ ⁠Empathy Over Procedure ⤷ When talking with customers, it’s important t

#9TDAYVC-DAY-15 What are Additional Returns? What is the Catch-Up Clause? In Developed Markets, The structure is in 2-20% where 2 is Management Fees & 20 is Additional Returns.Additional Returns & 2-20 structure is not ideal in Indian AIF Market

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their