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🛒 Customer retention > customer acquisition for e-commerce growth Just wrote about 5 proven strategies PMs can use to boost retention: Personalization at scale Friction-free checkout Smart loyalty programs Data-driven engagement Seamless support experience The secret? Connect every strategy to measurable business outcomes 📊
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“Predictive Personalization: How AI Anticipates Customer Needs Before They Act” Predictive Personalization is the next level of tailored marketing—where AI and machine learning don’t just react, they anticipate. By analyzing data like browsing hist
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How D2C brand use data to build deeper customer connections and skyrocket sales! Audience identification and segmentation enable tailored marketing, personalized experiences, and better customer retention. D2C brands like Glossier, Dollar Shave Club
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“One of Us: How Ingroup Bias Builds Brand Loyalty Through Belonging” Ingroup bias is the tendency for people to favor those they perceive as part of their group—whether based on culture, interests, values, or identity. In business, this is used to b
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“Stay True to You: How Self-Consistency Bias Keeps Customers Coming Back” Self-consistency bias is the tendency for people to act in ways that align with their past actions and self-image. In business, this helps build long-term customer loyalty. On
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