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Ayush Kaushik

Founder • 4m

Let's break down the essential stages of a well-designed software customer journey: Awareness: How do users first discover you? (Ads, referrals, search) Consideration: What makes them choose you? (Comparisons, reviews, exploring your site) Onboarding: Their crucial first interaction within your product. (Simple signup, intuitive UI, quick wins) Adoption: They're starting to use core features and realize tangible value. Engagement: Forming habits, exploring advanced tools, integrations, and personalization. Support: When friction hits, how quickly and effectively do you solve it? (Docs, chat, community) Loyalty: Satisfied users become repeat customers and advocates. Advocacy: The ultimate stage! They actively recommend your product, driving new awareness for you. A sequential, measurable, and improvable journey is your secret weapon. By mapping every single touchpoint, #SoftwareDevelopment #CustomerExperience #UserJourney #ProductManagement #SaaS #Growth

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Votes: 5

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