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Vishu Bheda
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Medial • 6m
One man's dream to avoid 10-hour train rides: Changed how 300 million people connect daily. Survived 8 visa rejections to make it happen. Built a $100B company by putting trust over growth. The remarkable story of Eric Yuan and Zoom: In 1987, Eric Yuan, a college student in China, spent hours on crowded trains just to see his girlfriend. These tiring trips made him wonder: What if people could connect without traveling? Eric studied hard, earning degrees in math and engineering. He dreamed of joining America’s tech world. But his visa was rejected eight times. On his ninth try, in 1997, he finally made it to the U.S. Eric joined WebEx, a video conferencing company, and helped it grow. But he noticed a problem: customers found video calls difficult to use. In 2011, Eric suggested creating a simpler, mobile-friendly platform. His idea was rejected, so he decided to build it himself. That’s how Zoom was born. Eric’s mission was clear—make people happy. He even emailed customers who quit to learn how to improve. His team worked hard, starting from scratch to create the best platform. In 2020, when COVID-19 hit, Zoom became a lifeline for millions. Daily users jumped from 10 million to 300 million. Instead of rushing to grow, Eric paused all new features for 90 days to focus on security and privacy, earning users’ trust. After the pandemic, Eric continued to innovate, adding smart tools like AI features and hybrid work solutions. But his biggest achievement wasn’t technology—it was connecting people. From train rides to video calls, Eric Yuan proved one thing: with the right idea, you can bring the world closer together. If you like this then follow me for more such amazing business case studies.
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