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Would You Delete 80% of Your Users to Build a Billion-Dollar Business? In 2011, PayPal had a problem—too many users, but not enough profitable ones. Their solution? They banned accounts that cost more in support than they generated in revenue. The r

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Kevin Tom

Hey I am on Medial • 9h

PayPal had been on a down trend for some years now. I don’t know if this is seen as smart idea. Instead of converting customers straight up banning them.

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