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Nawal

Entrepreneur | Build...ย โ€ขย 1y

Letโ€™s talk about something that doesnโ€™t get enough attention: retention ๐Ÿ”ฅ Weโ€™re great at acquiring customersโ€”running ads, making funnels, and scaling like crazy. But what happens after the sale? Why do so many Indian startups struggle to keep their customers coming back? Hereโ€™s the harsh truth: retention is hard. Itโ€™s not as flashy as growth, and it doesnโ€™t make for great headlines. But without it, even the most promising startups fail. So, whatโ€™s going wrong? Are we too focused on quick wins and not enough on long-term value? Are we building products that solve real problems, or are we just chasing trends? And most importantly, what can we do to fix it? Iโ€™ve seen startups pour millions into marketing, only to lose customers because of poor onboarding, lack of support, or simply not delivering on their promises. Hereโ€™s my take: retention starts with understanding your customers. Not just their demographics, but their pain points, their goals, and why they chose you in the first place. So, I want to hear from you: Whatโ€™s your biggest retention challenge? Have you found a strategy that works? Or are you still trying to crack the code? Letโ€™s share ideas and maybe even save a few startups from the retention trap.

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