Back

Nawal

Entrepreneur | Build... • 7m

Let’s talk about something that doesn’t get enough attention: retention 🔥 We’re great at acquiring customers—running ads, making funnels, and scaling like crazy. But what happens after the sale? Why do so many Indian startups struggle to keep their customers coming back? Here’s the harsh truth: retention is hard. It’s not as flashy as growth, and it doesn’t make for great headlines. But without it, even the most promising startups fail. So, what’s going wrong? Are we too focused on quick wins and not enough on long-term value? Are we building products that solve real problems, or are we just chasing trends? And most importantly, what can we do to fix it? I’ve seen startups pour millions into marketing, only to lose customers because of poor onboarding, lack of support, or simply not delivering on their promises. Here’s my take: retention starts with understanding your customers. Not just their demographics, but their pain points, their goals, and why they chose you in the first place. So, I want to hear from you: What’s your biggest retention challenge? Have you found a strategy that works? Or are you still trying to crack the code? Let’s share ideas and maybe even save a few startups from the retention trap.

11 Replies
2
10
Replies (11)

More like this

Recommendations from Medial

Rasal

Never Give Up • 22d

A bakery and a tech app walk into the same economy… The bakery is a business. It knows its customers sells fresh bread daily and grows one loyal customer at a time. Stability is its heartbeat. The tech app is a startup. It doesn’t know yet if peopl

See More
Reply
2
Image Description

shaikh Travelling

Hey I am on Medial • 8m

iam looking for investors to grow my business . We need investment because we have customers and we are not able to fulfill their demand. We will give you 30% profit from your money.

8 Replies
4

Siddharth K Nair

Thatmoonemojiguy 🌝 • 3d

🚀 Why Do 90% of Startups Fail? It’s not always lack of funding. It’s not always competition. Most of the time, it’s the myths founders believe. ❌ “All you need is a great idea.” ❌ “Raise VC money first.” ❌ “If you build it, they will come.” The t

See More
Reply
5
11

Aditya

I am > I was . • 4d

Day 13 of my 30-day Business & Entrepreneurship series . Building and testing your product is one thing — but knowing if your business is healthy is another. That’s where metrics like CAC, LTV, Churn, and Retention come in. 📊 Here’s the breakdown

See More
Reply
2
Image Description

Thariya Sahejad

Founder and CEO @Add... • 6m

good idea ✔️ executing Idea ✔️ getting customers ✔️ hiring cleaning worker ❌ We are not taking new customers just because we are getting problem in finding workers, I can see first 1000 customers in year but the only problem we are facing is emp

See More
7 Replies
3
Image Description
Image Description

Mehul Fanawala

 • 

The Clueless Company • 11m

I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to

See More
4 Replies
6
12
Image Description

Kunal sapkal

A Machine Learning E... • 1y

How are you doing guys , I am looking to collaborate with some early stage startups or upcoming startups , we are building a team to enhance the growth of these startups and help them as per their requirements .

2 Replies
5

Sairaj Kadam

Entrepreneur • 8m

Why Startups Fail❓ – It’s Not About the Product, It’s About the Team Most startups don’t fail because of their product; they fail because of their team. It might sound strange, but it’s the truth. The team you surround yourself with can make or brea

See More
Reply
5
21

Download the medial app to read full posts, comements and news.