🚀 Medial Secures Investment on Shark Tank India - Fueling the Future of Professional Social Networking. đŸ”„
Login

Back

Vishu Bheda

 ‱ 

Medial ‱ 2m

Y Combinator CEO Garry Tan’s advice for startups: “When you’re small, act small” As a founder, avoid mimicking big companies. Your biggest advantage as a startup is your authenticity and personal touch. Instead of hiding behind corporate jargon, be real. Reach out to your customers directly: "Hey, I’m the CEO. How can I help?" That genuine connection is your superpower. Being small means you can provide exceptional customer support. It’s not just about solving problems—it’s about listening. Customers will tell you exactly what they need, helping you refine your product and find product/market fit. Garry Tan shares how his startup, Posterous, replied to every customer email within 10 minutes and fixed bugs immediately. This kind of care builds trust and retention. A simple act, like responding to a post, can increase retention by 10%—the difference between success and failure. Think of your startup like an amazing party. Welcome people. Listen to them. Build relationships. Be small. Be human. If you found this helpful then follow me for more startup insights from the best founders.

13 replies55 likes
40
Replies (13)

More like this

Recommendations from Medial

Mehul Fanawala

 ‱ 

The Clueless Company ‱ 10m

"Customer Retention" isn't just a strategy. It's an attitude. If you don't value your customers because they matter... If you don't respond to their queries because you care... If you don't genuinely want to see them satisfied... Your business mode

See More
0 replies5 likes
Image Description
Image Description

Kush Katara

I Help Start-up Foun... ‱ 1m

What would be your approximate Customer Lifetime Value (CLV)? You run a mobile app that offers premium subscriptions for â‚č500 per month. Last year, you acquired 1,200 new customers, and your marketing spend for customer acquisition was â‚č1.2 lakh.

See More
3 replies1 like
Image Description

Poll hub

â€ïžÂ â€ąÂ 16d

2 replies3 likes
Image Description

Mehul Fanawala

 ‱ 

The Clueless Company ‱ 9m

Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%

See More
1 replies15 likes
4

LesGo

Dine. Delight. Repea... ‱ 4m

Are you tired of complicated loyalty programs? That’s why we created LesGo - an app that makes customer loyalty easy for businesses and customers alike! Why LesGo: Small businesses shouldn’t miss out on loyalty tech, and customers shouldn’t juggle

See More
0 replies2 likes
Image Description
Image Description

Vishhal Pawar

Building the world w... ‱ 6m

Startup begins when you fulfill the unmet need of your customer. #untoldd #startup

2 replies2 likes

SHIV DIXIT

CHAIRMAN - BITE INDU... ‱ 11m

Strategy For Startup Growth - 3 3Rd part of 4C strategy and read my previous post for better understanding of 4C strategy and implement this now otherwise you never become ceo . 3. Convenience — Is Your Customers Feel Comfortable with your prod

See More
0 replies6 likes
4
Image Description
Image Description

SHIV DIXIT

CHAIRMAN - BITE INDU... ‱ 10m

Strategy For Startup Growth— ( 7 ) “ Turn Your Product Into a Challenge " So guy's we all know that sometimes our product and everything in our startup is superior but still people are not recognising our product even they are not giving proper at

See More
6 replies9 likes
1
Image Description
Image Description

sunder shah

Hey I am on Medial ‱ 1m

planning to start Travel agency to curate different travel experience to customers using AI and good customer service. need help to launch the startup

4 replies5 likes
Image Description
Image Description

Mehul Fanawala

 ‱ 

The Clueless Company ‱ 5m

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

See More
3 replies24 likes
10

Download the medial app to read full posts, comements and news.