The Interesting Story of EaseMyTrip!
So EMT was started by 3 Brothers namely Nishant, Rikant and Prashant.
You would know that in 2000s, an airline called Air Deccan use to offer some tickets a day for just 1₹.
Here, Rikant and Nishant found a leg
"The goal of a company is to have customer service that is not just the best but legendary."
~ Sam Walton
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Shuvodip Ray
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YouTube • 7m
Startup & Poor customer service !
5 Points to address
- Interact & check customer expectation
- Train your team
- Plan for service delivery
- Address customer concerns promptly
- Set a grievance address mechanisms
- Monitor
Customer at a coffee shop: My latte is cold.
Barista: Sorry about that. Let me remake it for you right away.
Customer leaves with a smile.
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We often think about customer service as a department. It’s not. It's an attitude.
1. Own the proble