Back

Mehul Fanawala

 • 

The Clueless Company • 9m

I was just starting out, feeling confident about my skills and knowledge. It was a regular day until I got an email filled with CAPS LOCK and exclamation marks. 😅 This customer was livid. 1. Immediate Response I didn't ignore or delay. I took a deep breath and replied within an hour. 2. Empathy Over Ego My first line wasn't defensive. It was empathetic. "I'm genuinely sorry you're feeling this way." 3. Listen, Don’t Argue Or in my case, read the entire email again. Twice. To understand the core issue. 4. Solve, Don’t Just Apologize I didn't just say "Sorry". I provided steps to resolve the issue immediately. 5. Follow Up After the problem was fixed, I reached out again. Not to sell, but to ensure everything was perfect. The result? 1. A new perspective on customer service 2. Improved processes based on feedback 3. A customer who stayed with me Remember: Every angry customer is a lesson in disguise. 💡 P.S. How do you handle angry customers?

5 replies13 likes
2
Replies (5)

More like this

Recommendations from Medial

FUSER

FOUNDER & DIRECTOR A... • 13d

Niket Raj Dwivedi man sorry to bother you again and again i accidentally filled the form from wrong email and entered a foul medial profile link man😭🙏 can I re-fill a form?

0 replies2 likes
1

akhil

Hey I am on Medial • 5m

How many of you all registered for PM INTERNSHIP SCHEME ??? i'm actually facing issue in regestration process in the contact details section the otp generated for email verification, there is some issue there though i 'm typing the right otp it jus

See More
0 replies1 like
Image Description
Image Description

Kritarth Mittal • Soshals

Founder, Soshals | C... • 7m

I was feeling depressed so I sat down to write code and get my mind off of things. It's 7 in the morning, I have changed about 800+ lines of code and life's good again. I keep forgetting tech is the true god.

3 replies5 likes
Image Description
Image Description

Baqer Ali

AI agent developer |... • 29d

I made a mistake Honestly speaking I thought that nobody would read the post and I expressed what was there in my mind It was like, I went out for me from that experience of rejection But little I know I should not take the or like show the perso

See More
3 replies12 likes
1

Abhishek jyotiba

Here to change somet... • 8m

'Will take you to court if I lose any single penny': Angry trader slams Kamath's Zerodha after glitch India's second-largest brokerage firm, Zerodha, once again faced a technical glitch. On Monday, multiple users took to X to report technical issues

See More
0 replies4 likes
Image Description
Image Description

FUSER

FOUNDER & DIRECTOR A... • 13d

Niket Raj Dwivedi bro I still didn't receive the email for 1k FEB'25 showcase runner up

4 replies3 likes
Image Description

Banarul Biswas

 • 

1mg • 3m

I tried verifying the organization's email 2-3 times and entered the correct code, but I didn't get the verification tick. Niket Raj Dwivedi

2 replies1 like
Image Description
Image Description

Sanskar

Keen Learner & Explo... • 4m

Again Microsoft faces outage which took video conference and email offline. I wonder if we will continue to sacrifice due to a foreign company

5 replies10 likes
Image Description

Sanskar

Keen Learner & Explo... • 7m

Hey medial team I am facing an issue regarding message requesting people there's an error poping up again and again I have tried reinstalling it but it shows the same error. Do you guys have this model that after DMing 3-4 people you can only DM aft

See More
2 replies4 likes
Image Description

Somesh Singh Shishodia

 • 

Venkateshwara Institute of Medical Sciences • 9m

Hey team medial, i am having issues verifying my profile, the email id this app is suggesting ends with 'vimshospital.edu.in' which is only for employees but for us students the alloted email ends with 'svu.edu.in' Please look into this issue...

1 replies6 likes

Download the medial app to read full posts, comements and news.