Feed Post
Mehul Fanawala
•
The Clueless Company • 3m
I was just starting out, feeling confident about my skills and knowledge. It was a regular day until I got an email filled with CAPS LOCK and exclamation marks. 😅 This customer was livid. 1. Immediate Response I didn't ignore or delay. I took a deep breath and replied within an hour. 2. Empathy Over Ego My first line wasn't defensive. It was empathetic. "I'm genuinely sorry you're feeling this way." 3. Listen, Don’t Argue Or in my case, read the entire email again. Twice. To understand the core issue. 4. Solve, Don’t Just Apologize I didn't just say "Sorry". I provided steps to resolve the issue immediately. 5. Follow Up After the problem was fixed, I reached out again. Not to sell, but to ensure everything was perfect. The result? 1. A new perspective on customer service 2. Improved processes based on feedback 3. A customer who stayed with me Remember: Every angry customer is a lesson in disguise. 💡 P.S. How do you handle angry customers?
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