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The Clueless Company • 1y
I was just starting out, feeling confident about my skills and knowledge. It was a regular day until I got an email filled with CAPS LOCK and exclamation marks. 😅 This customer was livid. 1. Immediate Response I didn't ignore or delay. I took a deep breath and replied within an hour. 2. Empathy Over Ego My first line wasn't defensive. It was empathetic. "I'm genuinely sorry you're feeling this way." 3. Listen, Don’t Argue Or in my case, read the entire email again. Twice. To understand the core issue. 4. Solve, Don’t Just Apologize I didn't just say "Sorry". I provided steps to resolve the issue immediately. 5. Follow Up After the problem was fixed, I reached out again. Not to sell, but to ensure everything was perfect. The result? 1. A new perspective on customer service 2. Improved processes based on feedback 3. A customer who stayed with me Remember: Every angry customer is a lesson in disguise. 💡 P.S. How do you handle angry customers?
AI agent developer |... • 4m
I made a mistake Honestly speaking I thought that nobody would read the post and I expressed what was there in my mind It was like, I went out for me from that experience of rejection But little I know I should not take the or like show the perso
See MoreHere to change somet... • 11m
'Will take you to court if I lose any single penny': Angry trader slams Kamath's Zerodha after glitch India's second-largest brokerage firm, Zerodha, once again faced a technical glitch. On Monday, multiple users took to X to report technical issues
See MoreKeen Learner and Exp... • 10m
Hey medial team I am facing an issue regarding message requesting people there's an error poping up again and again I have tried reinstalling it but it shows the same error. Do you guys have this model that after DMing 3-4 people you can only DM aft
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Venkateshwara Institute of Medical Sciences • 1y
Hey team medial, i am having issues verifying my profile, the email id this app is suggesting ends with 'vimshospital.edu.in' which is only for employees but for us students the alloted email ends with 'svu.edu.in' Please look into this issue...
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