Hey I am on Medial • 1y
The day they get into customer centres it’s over for 90% gen ai companies like my former company too
AI-Powered Product C... • 7m
Don't Start a Startup Without Knowing This Having mentored startups with a focus on revenue and customers, I’ve noticed a recurring issue: many products deviate from their core purpose, fall into over-engineering, and enter the market too late—only
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The Clueless Company • 1y
Customer at a coffee shop: My latte is cold. Barista: Sorry about that. Let me remake it for you right away. Customer leaves with a smile. --- We often think about customer service as a department. It’s not. It's an attitude. 1. Own the proble
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