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Most SaaS companies spend 90% of their resources trying to acquire new customers, but only 10% on retaining them. Surprising, right? 🚀 → Your most valuable sales reps are your current satisfied customers. → Retention boosts profitability by 25-95%

Is the customer always right ⁉️ " Customers are rarely Right " - Mark Cuban This is because it's not the customer who comes up with idea or innovation it's entrepreneur who comes up with them. If thought customers are right then there should not

Onecard - A unicorn with a valuation of 1.5 billion Usd Spend 1000 crore to make 500 crore revenue and they spend 60% of their operating revenue in ads. Despite having a good product onecard is spending huge capital to acquire new customers.

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their

Boost Your Business with This Simple Tip Looking to give your business an edge? Here's a straightforward tip that can make a big difference: Focus on Customer Feedback. Why is customer feedback so important? It provides valuable insights direct

📖 DAILY BOOK SUMMARIES 📖 🚀 15 Lessons from 👉 🔥 The startup Owner's Manual 🔥 By Steve Blank and Bob Dorf 💯 1. Customer Development Model • Discovery: Identify the problem your product will solve. Engage potential customers early to vali

Mastering the Funnel Lessons from India's Digital Startup Stars [pt2] 1. BYJU'S Edu-Marketing Funnel • Free trials and sample classes • Personalized learning paths • Result: Valued at $22 billion in 2022 2. Zomato's Gamified Loyalty •

Basic startup Gk What your Customer Acquisition Cost should be, in order to grow your start-up? I am speaking generally, not at a specified period. Every start up has their own strategy they may choose higher cost to acquire fast or lower to reduce e

You don't necessarily have to be absolutely competent in solving customers' problems to earn a good amount of money; all you need is to be a little intelligent in understanding how the fundamentals of money and business work in relation to the custom

What's a startup funnel? It's the journey your potential customers take from first awareness to becoming loyal users. 1. The Funnel Concept: • Awareness → Interest → Consideration → Intent → Evaluation → Purchase 2. Dropbox's Viral Loop • O