•
Medial • 5d
Customer support AI is for generic knowledgebase related tasks and resolutions. In my tests it has failed to be more real-time with actual situation problems which can arise based on User-experience or actual product related issues. You can easily bypass refunds / payouts based scenarios for AI responses on platforms like Zomato, Swiggy etc which will in return be more expensive for the company.
Download the medial app to read full posts, comements and news.