Ayesha, a 22-year-old designer, had a client reject her designs, calling them “uninspired.” Frustrated and hurt, she paused instead of reacting. She asked herself, “Am I angry at the words, or because I feel unrecognized?” This clarity helped her respond calmly, asking for feedback instead of sending a defensive email. The result? A stronger client relationship and valuable insights for her work. The takeaway: Pause, reflect, and respond wisely. Emotional mastery transforms conflicts into opportunities
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