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The XY Problem Originally a concept in programming and customer service, the XY problem happens when someone asks for help with a specific solution (X) they've chosen rather than articulating the actual problem (Y) they're trying to solve. Eg - Buy

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Anonymous

Anonymous 2

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Treue, always proceed with clarity first and ask, “What’s the real problem?”the solution might be way simpler than the fancy X you’re eyeing

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