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Arcane

Stealth • 5d

The XY Problem Originally a concept in programming and customer service, the XY problem happens when someone asks for help with a specific solution (X) they've chosen rather than articulating the actual problem (Y) they're trying to solve. Eg - Buying a fancy project management tool when a simple spreadsheet would do. Or spending weeks building an AI chatbot that customers never used. FOMO is often the fuel behind the XY problem. And the cost is our valuable time and money. We rush to implement the shiny new thing, only to realize later it wasn't what our business needed. Have you encountered the XY problem in your business decisions?

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