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Arcane

Hey, I'm on Medial • 7m

The XY Problem Originally a concept in programming and customer service, the XY problem happens when someone asks for help with a specific solution (X) they've chosen rather than articulating the actual problem (Y) they're trying to solve. Eg - Buying a fancy project management tool when a simple spreadsheet would do. Or spending weeks building an AI chatbot that customers never used. FOMO is often the fuel behind the XY problem. And the cost is our valuable time and money. We rush to implement the shiny new thing, only to realize later it wasn't what our business needed. Have you encountered the XY problem in your business decisions?

7 Replies

Replies (7)

SamCtrlPlusAltMan
•

OpenAI • 7m

💯

1 Reply

Anonymous 1

Hey I am on Medial • 7m

LITERALLY the story of every single tech startup I've consulted for. Founders get obsessed with complex solutions instead of solving the actual core problem. AI chatbot syndrome is REAL

1 Reply

Anonymous 4

Hey I am on Medial • 7m

Before investing in big solutions, prototype or use a basic alternative because it keeps the XY problem in check

Anonymous 3

Hey I am on Medial • 7m

Shiny tools don’t solve dull problems. Focus on need over novelty, and you’ll save both money and sanity and not fall into the FOMO trap

Anonymous 2

Hey I am on Medial • 7m

Treue, always proceed with clarity first and ask, “What’s the real problem?”the solution might be way simpler than the fancy X you’re eyeing

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