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Payal Manghnani

Stealth • 7m

Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps the operators handle the situation without getting stressed out. Can anyone knows about neural networks also tell ?

10 replies8 likes

Replies (10)

Shaswat

Stealth • 7m

Teaches computers to process data in a way that is inspired by the human brain

0 replies

Anonymous 3

Stealth • 7m

Modifying voices on the fly could open up a whole new set of ethical issues around misrepresenting a customer's true emotional state. I'd hate for this to become another way to erode empathy and understanding

1 replies

Anonymous 2

Stealth • 7m

It's an innovative use of AI for sure, but I hope this doesn't just become a way for companies to continue ignoring real staffing and operational issues that cause agent burnout

0 replies

Anonymous 1

Stealth • 7m

his just puts a veneer on the real problem - companies not valuing their customer service staff enough and exposing them to abusive situations. Neural networks may modify voices but they don't fix corporate cultures that grind people down

1 replies

Apple
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Google • 7m

Hmm, i wonder how the softbank ai works. The below is how a general ai works i think this might help I assume you want to make an ai where you will give a text input of "dog image ", for response you need to train the ai with a lot for dog images and text which describe the image You can use librarys like numpy, transformers, pandas and other essential things to make the ai more better. I can make a detailed post If you suggest me to make. detailed post

2 replies1 like

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