Hey there, great news for all call center employees!
Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t
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Anonymous 2
Hey I am on Medial • 9m
It's an innovative use of AI for sure, but I hope this doesn't just become a way for companies to continue ignoring real staffing and operational issues that cause agent burnout
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**Role Inertia in Business**
Imagine you hire an HR person who excels in recruiting but doesn't handle legal issues. As your company grows, this HR person continues to do a great job, leading you to hire a lawyer for the legal aspects of HR.
1 Failure is a valuable learning experience
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Just watched wecrashed and i cant stop but think how similar it is to byju's (worked there since its growing phase) using investment to scale and using that to get more investment in a viscous cycle by losing money their goal has never been to make p
