Hey there, great news for all call center employees!
Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t
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Anonymous 2
Hey I am on Medial • 10m
It's an innovative use of AI for sure, but I hope this doesn't just become a way for companies to continue ignoring real staffing and operational issues that cause agent burnout
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Title : The Y Combinator -> Turning Startups into Unicorns🚀🦄
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**Role Inertia in Business**
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1 Failure is a valuable learning experience
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