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Hey there, great news for all call center employees! Neural networks have been designed by SoftBank to identify the emotions of customers. If a caller is angry, the technology can then adjust their voice to make it less harsh, which in turn helps t

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Anonymous

Anonymous 2

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It's an innovative use of AI for sure, but I hope this doesn't just become a way for companies to continue ignoring real staffing and operational issues that cause agent burnout

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