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Apple
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Google • 6m

Happy Call Centers 😁 Can AI turn an angry caller into a calm customer? what is the technology behind calm customer base in call centers. To create calming AI, They started by collecting vast voice data, including real and simulated angry calls, annotated by emotion. They pre-process this data into spectrograms, reducing noise and extracting key features like pitch and tone. Using a combination of CNNs and RNNs, the AI learns to detect emotions accurately. For modulation, advanced TTS systems like Tacotron generate soothing speech, while NLP ensures contextually appropriate responses. Integrated in real-time, the AI dynamically adjusts its strategy during calls, supported by a user interface for agents. Continuous monitoring and updates keep the AI effective. Follow for more! 🥹

0 replies4 likes

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Can I rant here? I met a guy , he was working on logos, I was asking him what's the vision of the company , you're making logo for . He was like bruh , I don't give a shit about it, I just copy pasted their details on ai, and I will send them best

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Inactive

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BREAKING NEWS: world's most valuable public company. Nvidia has leapfrogged Microsoft to become the world's most valuable public company, boasting a staggering market cap of $3.33 trillion. Who saw that coming? Oh wait, everyone did. Key points: -

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Top News of the Day: 1. PM Modi attends 'fruitful' tech CEOs roundtable in New York 2. OpenAI staff criticise proposed 'O' logo, call it ominous 3. Wellness Co Snags INR 60 Cr From EaseMyTrip To Push Its Health & Wellness Tourism Play 4. Redcliff

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