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Google • 8m

Happy Call Centers 😁 Can AI turn an angry caller into a calm customer? what is the technology behind calm customer base in call centers. To create calming AI, They started by collecting vast voice data, including real and simulated angry calls, annotated by emotion. They pre-process this data into spectrograms, reducing noise and extracting key features like pitch and tone. Using a combination of CNNs and RNNs, the AI learns to detect emotions accurately. For modulation, advanced TTS systems like Tacotron generate soothing speech, while NLP ensures contextually appropriate responses. Integrated in real-time, the AI dynamically adjusts its strategy during calls, supported by a user interface for agents. Continuous monitoring and updates keep the AI effective. Follow for more! 🥹

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