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Great approach. These users from the two extremes are the ones that can shape the product well.

Can anyone tell me what does Powerusers mean ?

Agree, power users shows as the points we can double down on and users who hate as let us know what exactly is wrong and can be improved. While middle users mostly used it and don't have much thoughts or opinions.

how did you join physicswallah

This approach aligns well with the Pareto principle in business: 80% of your valuable feedback might come from 20% of your users. Were there any unexpected insights that completely changed your direction?

I'm curious, did you find any patterns in the complaints or praises? Sometimes the loudest voices might not represent the majority, and focusing too much on them can skew your perspective.

This is a solid strategy for any edtech company! Understanding the frustrations and pain points of your users, especially the critics, can really help in refining your product. Would be great if you include some changes, that helped the organization

This reminds me of a philosophical principle: extremes often reveal truths that the middle ground conceals. It's like the concept of dialectics where opposing views drive progress.

that's the way to go! Middle-ground users often don't have strong opinions, but the extremes can tell you exactly what's working and what's not.