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Post on Medial

Aarihant Aaryan

Stealth • 5m

When I joined physicswallah - I didn't know much about edtech But for the first 3 months, everyday from 7 pm to 9 pm I used to talk to aspirants, our power users and users who hated us Because you only find insights from your power users or users who hate you - there's nothing in the middle.

12 replies15 likes

Replies (12)

Ambar Bhusari

Stealth • 5m

Great approach. These users from the two extremes are the ones that can shape the product well.

0 replies

SIDDANTH Rolli

Stealth • 5m

Can anyone tell me what does Powerusers mean ?

2 replies

Rajan Paswan

Stealth • 5m

Agree, power users shows as the points we can double down on and users who hate as let us know what exactly is wrong and can be improved. While middle users mostly used it and don't have much thoughts or opinions.

0 replies

Payal Manghnani

Stealth • 5m

how did you join physicswallah

0 replies

Anonymous 5

Stealth • 5m

This approach aligns well with the Pareto principle in business: 80% of your valuable feedback might come from 20% of your users. Were there any unexpected insights that completely changed your direction?

0 replies

Anonymous 4

Stealth • 5m

I'm curious, did you find any patterns in the complaints or praises? Sometimes the loudest voices might not represent the majority, and focusing too much on them can skew your perspective.

0 replies

Anonymous 3

Stealth • 5m

This is a solid strategy for any edtech company! Understanding the frustrations and pain points of your users, especially the critics, can really help in refining your product. Would be great if you include some changes, that helped the organization

0 replies1 like

Anonymous 2

Stealth • 5m

This reminds me of a philosophical principle: extremes often reveal truths that the middle ground conceals. It's like the concept of dialectics where opposing views drive progress.

0 replies

Anonymous 1

Stealth • 5m

that's the way to go! Middle-ground users often don't have strong opinions, but the extremes can tell you exactly what's working and what's not.

0 replies

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