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When I joined physicswallah - I didn't know much about edtech But for the first 3 months, everyday from 7 pm to 9 pm I used to talk to aspirants, our power users and users who hated us Because you only find insights from your power users or users

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Anonymous

Anonymous 5

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This approach aligns well with the Pareto principle in business: 80% of your valuable feedback might come from 20% of your users. Were there any unexpected insights that completely changed your direction?

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