When I joined physicswallah - I didn't know much about edtech
But for the first 3 months, everyday from 7 pm to 9 pm I used to talk to aspirants, our power users and users who hated us
Because you only find insights from your power users or users
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Anonymous 3
Stealth • 4m
This is a solid strategy for any edtech company! Understanding the frustrations and pain points of your users, especially the critics, can really help in refining your product. Would be great if you include some changes, that helped the organization
