Back

How Zomato swiggy got their first few customers, if anyone has casestudies then please share.

Listening like a founder means hearing what customers *don’t* say out loud. Customers rarely spell out their real problems. They hedge, sugarcoat, or miss the root of what’s hurting them. Taking feedback at face value? That’s a shortcut to failure.

How about offering cashback coupons when customers return paper bags for reuse? Great way to reduce waste and build customer loyalty. Apps like zepto, Swiggy Instamart, blinkit

Today, while meeting restaurants to onboard for our platform, we came across something eye-opening. Swiggy & Zomato charge 30–35% commission from restaurants — and that’s not the end. Customers also pay delivery fees, platform fees, and hidden charge

Food for thought: As drone tech matures into the mainstream, restaurants shall leverage it, deliver orders directly to it's customers and services Zomato/swiggy maybe out of business. Your thoughts please.

Marketing Rule: If you’re speaking to everyone, no one is listening.

Me listening to multiple customer support execs these days be like:-

Ever wondered why your customers disappear? It’s not always about the product. Many times, it's the experience surrounding it. A colleague of mine ran a simple audit on their customer service process and made one shocking discovery: Most of their