Which startup is more scalable... Offline product based or online service based?
Pros and cons of both startups?
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Thakur Ambuj Singh
๐ Entrepreneur | Re...ย โขย 1m
โ ๏ธ Types of Functional Pains in Customer Experience
Customers face different challenges when using a product or service:
๐ฐ Financial Pain โ Too expensive, seeking cost reduction.
โณ Productivity Pain โ Wasting too much time, needing efficiency.
๐
Question for Medial Communityโ
"Who are Your Customers and Consumers?"
What's the Difference?
While the terms "consumer" and "customer" are often used interchangeably, they have distinct meanings in the business world.
- Customer: A customer is an
Most of the products are in India focused on first sales very less focused on service of the product. Even if they have service which is not adequate to the customer experience because of focus on first time buyers rather than existing customer. What
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1 replies
Thakur Ambuj Singh
๐ Entrepreneur | Re...ย โขย 1m
Customer Service Moat: Exceptional support that builds loyalty. Companies like Zappos, Amazon and Apple retain customers by providing outstanding service experiences
"Customer Retention" isn't just a strategy.
It's an attitude.
If you don't value your customers because they matter...
If you don't respond to their queries because you care...
If you don't genuinely want to see them satisfied...
Your business mode