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Consumer protection authority issues show-cause notice to Ola Electric amid surge in consumer complaints | Mint

Livemint · 14d

- The Central Consumer Protection Authority (CCPA) has issued a show cause notice to Ola Electric regarding 9,948 consumer complaints received between September 2023 and August 2024. - Complaints include delayed deliveries, faulty vehicles, misleading advertisements, and poor customer service. - The complaints highlight violations of the Consumer Protection Act, 2019, including deficiencies in services, unfair trade practices, and misleading advertisements. - Specific complaints against Ola Electric include delayed deliveries, delayed service, faulty vehicles, misleading advertisements, and poor customer service. - Ola Electric has acknowledged the show cause notice and assured its commitment to address consumer concerns within the stipulated timeframe. - The CCPA has given Ola Electric 15 days to respond, and further action may be taken depending on the company's response.