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83% consumers not happy with convenience fees they pay online: Survey

Economic Times

Economic Times · 1y ago

83% consumers not happy with convenience fees they pay online: Survey

Around 83% of consumers are unhappy about paying convenience fees for online services, according to a survey conducted by LocalCircles. The survey also found that 84% of respondents want the government and its public sector units (PSUs) to stop charging convenience fees and promote Digital India. The survey received over 32,000 responses from consumers in 319 districts of India, with 79% of consumers surveyed claiming they are being charged convenience fees for online services. Many consumers feel that these fees are excessive and hinder the growth of digital transactions in the country.

Related News

71% of Indian consumers intend to shop online this festive season: report

Economic Times

Economic Times · 10m ago

71% of Indian consumers intend to shop online this festive season: report

According to a survey conducted by Ipsos Research for Amazon India, more Indian consumers are planning to shop online this festive season. 71% of respondents indicated their intention to shop online, while 89% expressed excitement about the festivities. The survey also revealed that nearly 50% of respondents planning to shop online will spend more this year compared to last year. Convenience was identified as a major driver, with factors such as remote shopping, speedy delivery, trust in online shopping events, and affordable payment options encouraging consumers to shop online. Amazon was identified as a preferred online shopping destination by 73% of respondents.

Why 86% of Indians plan to do their seasonal holiday shopping online

IndianStartupNews

IndianStartupNews · 1y ago

Why 86% of Indians plan to do their seasonal holiday shopping online

A recent survey by Cisco AppDynamics shows that 79% of Indian consumers plan to do more of their holiday shopping online this year compared to the previous year. The survey also reveals that 72% of Indian respondents expect their total holiday shopping to be conducted online, with 86% wanting to do more of their holiday shopping online this time. Reasons for the shift to online shopping include a broader range of choices, avoiding in-store rush, time constraints, shopping flexibility, convenience, and preference for the digital shopping experience. Consumer expectations for online retailers are also high, with any failures in applications or digital services causing anxiety and anger, and potentially pushing consumers back to in-store shopping. 80% of respondents stated that a subpar online shopping experience is not acceptable, and brands have just one chance this holiday season to make a lasting impression.

Cash-on-delivery, most preferred payment method for online shoppers: IIM-A survey

Thehindubusinessline

Thehindubusinessline · 1y ago

Cash-on-delivery, most preferred payment method for online shoppers: IIM-A survey

An online consumer behavior survey conducted by the Indian Institute of Management-Ahmedabad (IIM-A) revealed that cash-on-delivery (CoD) is the most preferred payment method for online purchases in India. The survey, which analyzed 35,000 consumers across 25 states, found that 65% used cash for their last online transactions. Trust issues were cited as a possible reason for this choice. The survey also showed that CoD was more commonly used for fashion and clothing products, especially by consumers from low-income groups. Additionally, males were found to spend more online than females, and consumers from smaller cities spent more compared to Tier 1 cities.

Over 70% Users To Stop Using UPI If Transaction Fee Is Levied: Survey

Inc42 · 1y ago

Over 70% Users To Stop Using UPI If Transaction Fee Is Levied: Survey

A survey conducted by LocalCircles found that the majority of Indian users oppose the imposition of transaction fees on Unified Payments Interface (UPI) transactions. Approximately 73% of the respondents said they would stop using UPI if a fee is introduced, while only 23% were willing to bear the transaction cost. The survey also revealed that some platforms or merchants have been charging an additional convenience fee for UPI payments. This comes after the Reserve Bank of India proposed levying transaction charges on UPI payments earlier this year. Despite these concerns, UPI transactions continue to increase steadily in India.

Instagram Reels dominates beauty purchases in India

Livemint

Livemint · 1y ago

Instagram Reels dominates beauty purchases in India

According to a survey commissioned by Meta, more than 80% of surveyed consumers in India find beauty products online, with Meta's Facebook and Instagram platforms leading the way in beauty product searches. Instagram Reels, in particular, plays a significant role in purchase decisions, with 47% of consumers discovering beauty products through this feature. The study also showed that there has been a shift towards online purchases for beauty products, with 68% of consumers now preferring online shopping. This data highlights the increasing influence of social media platforms in the beauty industry in India.

Consumers reported price surge while booking cabs when phone's battery is low: Survey

Inshorts · 7m ago

Consumers reported price surge while booking cabs when phone's battery is low: Survey

According to a survey report by Local Circles, consumers have shared online that a price surge occurs more while booking cabs from ride-hailing apps when their phone's battery is low. It also stated that some users reported pricing disparity when booking cabs simultaneously on iPhone and Android phone. Moreover, 42% people said they experienced hidden charges while booking cabs.

Google to pay $700 million to US consumers, states in Play Store settlement

Economic Times

Economic Times · 1y ago

Google to pay $700 million to US consumers, states in Play Store settlement

Google has agreed to pay $700 million as part of an antitrust settlement with U.S. states and consumers regarding its Play app store. The settlement accuses Google of overcharging consumers and imposing unlawful restrictions on app distribution and in-app transaction fees. While Google denies any wrongdoing, it will pay $630 million to a settlement fund for consumers and $70 million to a fund for states. The settlement still requires final approval from a judge. Additionally, Google plans to expand app developers' ability to offer alternative billing options for in-app purchases.

Meta challenges EU over content moderation law fees

Economic Times

Economic Times · 1y ago

Meta challenges EU over content moderation law fees

Facebook owner Meta is planning to challenge the European Union's demand for fees under a content moderation law in court. The European Commission had included Meta's Facebook and Instagram on a list of large online platforms subject to tougher rules under the Digital Services Act (DSA). Meta supports the aims of the DSA but disagrees with the methodology used to calculate the fees. The DSA requires platforms to combat illegal content and protect consumers from fraud. Meta is not the only company challenging the EU's designation, with Amazon and Zalando also on the list.

Fashion startup Tryo raises pre-seed round led by Zeropearl VC

Entrackr

Entrackr · 2d ago

Fashion startup Tryo raises pre-seed round led by Zeropearl VC

Fashion shopping marketplace Tryoo has raised Rs 3 crore in a pre-seed funding round led by Zeropearl VC. The fresh funds will be used to launch operations in Bengaluru, accelerate product and technology development, and strengthen partnerships with leading Indian fashion brands to reimagine how consumers shop for apparel online, Tryo said in a press release. Co-founded this year in January by Meet Saparia, Arjav Patni & Shiva Singh, Tryo is a “Try First, Pay Later” fashion marketplace that offers sixty-minute and scheduled delivery. Users can order up to ten items for zero rupees, try them at home, and pay only for what they keep. Returns are collected instantly by the same delivery partner. With curated fashion from premium & trendy Indian brands, Tryo aspires to bring the trial room to the customer’s doorstep, offering a new standard of convenience and confidence in online shopping. The platform currently features curated collections from over twenty-five premium menswear and womenswear brands including Virgio, The Souled Store, The Bear House, Nishorama, and Bewakoof. The company offers both sixty-minute and scheduled delivery options. “We want to give users the convenience of online shopping without compromising on the confidence they get from trying things on. This funding allows us to build with speed, care, and complete focus on the user experience,” said Meet Saparia, co-founder of Tryo. Tryo operates on a dark-store model with end-to-end logistics and quality control managed entirely in-house. The delivery fleet is trained to handle doorstep trials and on-the-spot quality checks of returned items, ensuring a seamless experience from warehouse to wardrobe.

Food delivery via aggregators amounts to Rs 9,000-11,000 crore of additional costs annually: report

Economic Times

Economic Times · 10m ago

Food delivery via aggregators amounts to Rs 9,000-11,000 crore of additional costs annually: report

A new report reveals that ordering food through delivery aggregators in India results in an additional cost of Rs 9,000-11,000 crore per year. This includes convenience fees, delivery charges, packaging costs, and subscription fees. The report highlights that food delivery aggregators charge a premium of Rs 46 per dish compared to direct restaurant orders, impose 150-200% higher delivery fees, and charge Rs 2 more for packaging. The study also highlights disparities in pricing between aggregator platforms and restaurant-owned delivery platforms. These hidden costs can significantly impact consumers' finances over time.

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