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Saket Sambhav
•

ADJUVA LEGAL® • 24d

Stop Guessing! "Go to Gemba" 🚶‍♂️ Japanese Wisdom for Real Customer Insights. Tired of customer surveys and analytics not telling the whole story? There's a powerful Japanese principle from Toyota's production system: "Genchi Genbutsu" or "Go to Gemba" - which means "go to the actual place to see the actual facts." For startups, this means: 👀 Observing your customers in their natural environment. 🗣️ Understanding their unspoken needs and pain points. 🛠️ Getting out of the office and away from assumptions. No amount of data beats firsthand observation for deep empathy and breakthrough insights. When was the last time you truly went to your customer's "Gemba"? What did you discover? 👇

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Founders how have the stats been since the ep aired? Also did the deal with Ritesh actually go through? Is he an actual investor in your now?

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How would it be if the medial team posts their insights in the application to know the actual downloads vs actual daily users. Daily posted content and interactions to the posts and some similar like these... If it is actually being posted please do

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Karunakar

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Mehul Fanawala
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I just heard a story about a company that made a simple change to their customer service process, and it turned their 1-star reviews into 5-star raves overnight. What was the magic sauce? They actually listened. Instead of reacting defensively to